Documentación Pongo
Guía completa para instalar, configurar y usar Pongo
Installation
- Download the plugin from WordPress or our website
- Go to
Plugins → Add Newin your WordPress - Click
Upload Pluginand select the ZIP file - Click
Install NowthenActivate
License Activation
- Go to
Pongo → Settingsin WordPress menu - Enter your License Key received via email
- Click
Activate License - Wait for "License activated successfully" confirmation
Tip: No license? Start with the 14-day free trial with 500 messages/month.
Site Registration (Trial)
For the 14-day trial, you need to register your site:
- Go to
Pongo → Settings - Click the
Register Sitebutton - The system will automatically generate your API credentials
- You'll see "Site registered successfully"
Important: Trial lasts 14 days. Upgrade before expiry to keep your data.
Content Sync
To make the chatbot work, you need to sync your content:
- Go to
Pongo → Contents - Select pages, posts and products to index
- Click
Sync - Wait for completion (may take a few minutes)
The chatbot will only respond about synced content.
Enable Chatbot
- Go to
Pongo → Settings - In "Chatbot" section, enable the
Enable Chatbottoggle - Configure position (bottom-right, bottom-left, etc.)
- Customize colors and theme
- Save settings
The chatbot will automatically appear on all pages of your site.
Troubleshooting
- Verifica que el chatbot esté habilitado en Settings
- Comprueba que la licencia esté activa
- Limpia la caché del navegador y del sitio
- Verifica conflictos con otros plugins
- Verifica la conexión a internet
- Comprueba que el firewall no bloquee pongobot.xyz
- Intenta volver a registrar el sitio
- Verifica que hayas sincronizado el contenido
- Comprueba que el contenido correcto esté seleccionado
- Intenta volver a sincronizar
Support
Need help? Here's how to reach us:
- Bug Report: Use the "Bug & Feedback" page in the plugin
- Email: support@pongobot.xyz
Changelog
- Voice input with Whisper transcription
- Product priority router (context → cache → RAG)
- Fixed preset icons SVG rendering
- Agent badge visibility improvements
- Backend Debug View - Complete 6-part fix
- Hero typewriter effect + 5 demo sections
- Shopify coming soon badge
- Demo disclaimer added
- SestoSenso landing page copy - outcome-first positioning
- Preset icons SVG rendering fixes
- R2 upload instructions update
- Force model parameters by preset
- Transactional order status API
- Deterministic flows without AI inference
- Preset hardening - closed-world enforcement
- Anti-hallucination kill-switch
- SVG icons fix with wp_kses
- Accordion and MobileMenu components
- Mobile menu z-index fix
- SestoSenso IT translation
- Plugin assets migration to R2 bucket
- FAQ styling improvements
- Author update to Pongo Inc.
- Astro landing page launch
- Multi-language documentation
- Mobile-first responsive design
- WooCommerce checkout integration
- Add to cart from chat
- Product search improvements
- Agent Mode for Pro+ plans
- Stateful conversations
- Session recovery across pages